Terms & Conditions
Terms of Service
2- Eligibility for Membership
EgyptGameStore.com wishes to ensure that its members can form legally binding contracts and further that minors do not purchase unsuitable content. Therefore, membership of the Site and Mobile APP is not available to persons under the age of 16 years. You represent that you are 16 years of age or over the age of 16 years before you become a member of the Site or Mobile APP. Without prejudice to any other rights and remedies of EgyptGameStore under this User Agreement or at law, EgyptGameStore reserves the right to limit or withdraw access to the Site, Mobile APP or the membership of any person if EgyptGameStore believes that person is under the age of 16 years. The Site and Mobile Applications are not available to persons whose membership has been suspended or withdrawn by EgyptGameStore LLC.
3- Your Account and Registration Obligations
When you register as a member of the Site or Mobile APP you have been or will be required to provide certain information and register a username and password for use on this Site or Mobile APP. On becoming a member of the Site, you agree that:
- You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You agree to immediately notify EgyptGameStore LLC of any unauthorized use of your password or account or any other breach of security. In no event will EgyptGameStore be liable for any direct, indirect, or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person's account at any time, without the express permission of the account holder. You agree to reimburse EgyptGameStore for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorized such access.
- You will provide true, accurate, current, and complete information about yourself as prompted by Website's or Mobile APP’s registration form (the "Registration Data").
- You will provide complete and correct billing information for online delivery digital orders and EgyptGameStore LLC has the right to suspend, close or report your account to legal authorities according to the law of Arabic Republic of Egypt in case of using fake or incorrect information for online payment or using it to facilitate or cooperate in any illegal activities described the law of Arab Republic of Egypt.
4- Electronic Communications
4.1. You agree that we may communicate with you by phone, email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
4.2. EgyptGameStore LLC requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site or Mobile APP.
4.3. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
5- Amendments to this User Agreement
You acknowledge and agree that EgyptGameStore LLC can give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement ("Substantial Amendment") in accordance with the terms of this User Agreement. You acknowledge and agree that EgyptGameStore LLC at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site or Mobile APP.
All content included on the Site or Mobile APP, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either EgyptGameStore LLC, its users, or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site or Mobile APP is the exclusive property and copyright of EgyptGameStore LLC and is protected by copyright, trademarks, patents or other intellectual property rights and laws.
Breach of User Agreement
Without prejudice to any other rights and remedies of EgyptGameStore.com under this User Agreement or at law or otherwise, EgyptGameStore LLC may immediately and without liability: limit your activity, remove your access, end your membership, warn other users of your actions, temporarily / indefinitely suspend, limit or withdraw your membership, and/or limit or withdraw your access to the Site:
- If you breach this User Agreement.
- If EgyptGameStore is unable to verify or authenticate any information you provide; or
EgyptGameStore may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with EgyptGameStore website or mobile application or use of them in any manner whatsoever until such time that such user is reinstated by EgyptGameStore.
EgyptGameStore encourages buyers to provide feedback after a transaction has closed as this helps all users know what it is like to deal EgyptGameStore. Your feedback will be displayed along with your user ID on the Site. You cannot withdraw the feedback once you have left it. EgyptGameStore will not be responsible or liable in any way for the feedback that you post on the Site or Mobile APP. You agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. You further agree not to post feedback to solicit sales outside of the Site or Mobile APP and not to display contact information of any person within any feedback. If you continuously receive negative feedback ratings, without prejudice to any other rights and remedies of EgyptGameStore.com under this User Agreement or at law, EgyptGameStore LLC reserves the right to suspend, limit or withdraw your access to the Site or Mobile APP and/or your membership of the Site or Mobile APP. You acknowledge and agree that your feedback consists of comments left by other users with whom you transact, and a composite feedback number compiled by EgyptGameStore, and that together these convey your full user profile. As feedback ratings are not designed for any purpose other than for facilitating trading between the users, you agree that you shall not market or export your EgyptGameStore feedback rating in any venue other than on the Site or Mobile APP. EgyptGameStore LLC does not provide the technical ability to allow you to import feedback from other websites to the Site or Mobile APP because a composite number, without the corresponding feedback does not reflect your true online reputation within our community.
8- Withdrawal of Access and/or Membership
Without prejudice to any other rights and remedies of EgyptGameStore under this User Agreement or at law or otherwise, EgyptGameStore LLC may limit, suspend or withdraw your membership and / or your access to the Site at any time, without notice, for any reason, including without limitation, breach of this User Agreement.
9- Limitation of Liabilities
9.1 To the extent permitted by law, EgyptGameStore LLC, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, Mobile APP, related services or this User Agreement (including negligence or otherwise and whether or not EgyptGameStore LLC has been advised of the possibility of such losses or damages).
9.2 If you are dissatisfied with the Site, Mobile APP or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site, Mobile APP and related services as a result of your negligent act would result in irreparable injury to EgyptGameStore LLC and EgyptGameStore LLC shall treat any such unauthorized use as subject to the terms and conditions of this User Agreement.
10- Transfer of Rights and Obligations
10.1 You hereby grant EgyptGameStore LLC the right to, and irrevocably acknowledge and agree that EgyptGameStore LLC may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement to any of its affiliates without requiring your further specific agreement. EgyptGameStore LLC agrees to use all reasonable means to provide notice to you of any transfer by way of a posting on the Site or Mobile APP.
10.2 You may not at any time, without the prior written consent of EgyptGameStore LLC, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement without the prior written consent of EgyptGameStore LLC.
If any part of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such part shall be deemed severable and shall not affect the validity and enforceability of the remaining parts of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and EgyptGameStore LLC with respect to the subject matter hereof. No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement. If this User Agreement is translated into any language other than English, whether on the Site or otherwise, the English text shall prevail.
This User Agreement is governed by, and construed in accordance with, Arabic Republic of Egypt law. This part will survive any expiry or cancellation of this User Agreement for any reason.
11.1 Warranty Legal Terms and Conditions
- Warranty period varies according to local distributor warranty terms which will be addressed in detail in the purchase invoice or in the product description page.
- EgyptGameStore LLC provides no warranty to products shipped from overseas retailers, warranty terms of these products are the responsibility of the original seller or retail store where the product is purchased overseas.
- EgyptGameStore provides no warranty on video games, accessories (except some accessories, the warranty period will be mentioned in the buying receipt or product description page) or any kind of vouchers, digital codes, or gift cards.
- EgyptGameStore bears no responsibility for any item after the warranty period. The warranty is valid only on the presence of serial number of the product. EgyptGameStore reserves the right to refuse warranty if this information has been removed, changed, or tampered with after the original purchase of the product. Obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement or refund according to market price of the product itself taking into consideration the period of use of the product.
- Warranty repairs must be carried out by an EgyptGameStore authorized service center, or local distributor service center. Warranty coverage will be void if a repair has been attempted by any unauthorized service center. EgyptGameStore shall not be liable for reimbursements, claims and damages that may result from the unauthorized repair of the product. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Repair or direct replacement of the product under the terms of this warranty may be fulfilled with functionally equivalent service exchange units. The warranty is not applicable to cases other than defects in material, design, and workmanship.
- EgyptGameStore reserves the final decision for the service plan and place for the defected product, the customer has no right to change or ask for different plan, service center or bring replacement parts from third party.
11.2 The warranty does not cover the following:
- Video games, all kinds of vouchers, accessories (except if mentioned otherwise), periodic checks, maintenance, repair and replacement of parts due to normal wear and tear, replacement of consumables such as batteries, light bulbs, fuses, antennas, headphones, microphones, cables and recording heads.
- Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with EgyptGameStore LLC instructions on usage and maintenance. Defects resulting from usage of the product in conjunction with accessories that are not approved by EgyptGameStore LLC or the product manufacturer for use with this product.
- Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual. Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of EgyptGameStore LLC.
- Unauthorized modifications carried out to the product to comply with local or international technical standards in countries for which this EgyptGameStore LLC product was not originally designed.
- Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlined in the product user manual. The serial number on the product has been altered, deleted, removed or made illegible.
- The batteries are charged by chargers other than those approved by Manufacturer. Any of the seals on the battery enclosure or cells are broken or show evidence of tampering.
- This warranty is not transferable. This warranty will be the purchaser’s sole and exclusive remedy and neither EgyptGameStore LLC nor its service centers listed in this warranty document shall be liable for any incidental or consequential damages or breach of any express or implied warranty of this product. DISCLAIMER: EgyptGameStore LLC shall not be liable for the loss of any saved/stored data in products that are either repaired or replaced.
11.3 Digital Products
- EgyptGameStore LLC has the right to cancel and refund any payment before order delivery and has no obligation to provide reason for this kind of action.
- By purchasing a digital product order from the Site or Mobile APP, you agree that you are the end user of this product and are not authorized to sell this product to third party.
- You agree that by sharing any digital product with third party, you are violating our terms of service and EgyptGameStore will not be able to provide any refunds or returns to the product.
- After digital product delivery to customer, the customer takes responsibility for the security of the product and EgyptGameStore will not be liable for any losses originating from but not limited to customer loss of code, account password, device hack or spam.
- For buying digital products in purpose of resale, you must get a written or electronic agreement from EgyptGameStore LLC before doing so, EgyptGameStore cannot provide this agreement after sale.
- By purchasing a digital product from EgyptGameStore Website or Mobile APP, you agree to redeem the product in your own account in the platform where the product belongs to.
12- Returns & Refunds
12.1 Physical Tangible Products
- Returns are only accepted in case the product factory seal has never been opened or damaged in any way and
- Customer has the right to return the product within 30 days from delivery date as long as all other return conditions are not violated.
- EgyptGameStore LLC has the right to refuse the return and refund process according to the returned product evaluation process.
- Refunds are done in the same way as the payment was processed.
- A refund fee may be deducted according to the fees implicated by the payment processor chosen by the customer and according to the refund process regulations of every payment processor.
- Shipping and prcocessing fees are not refunded except in cases of (Factory defects or wrong product sent).
- We advise our customers to solve any kind of problem or complaint through our customer service and we ensure you that we will do our best to solve your problem as soon as possible. Any kind of payment dispute will lead to your account suspension immediately and EgyptGameStore LLC has the right to pursue you legally according to ARE laws.
12.2 Digital Products
- Digital codes, vouchers, or scratch cards either delivered online or shipped to customer cannot be returned, refunded, or exchanged for other products due to sensitive nature of these products and for security reasons.
- EgyptGameStore LLC guarantees that you receive a valid license code working according to regions and conditions stated in each product description page.
- EgyptGameStore LLC has the right to suspend your account on the Site and Mobile APP in case of defamation on any online or offline media without seeking EgyptGameStore LLC support first.
- EgyptGameStore LLC is not responsible for any errors, issues, bad experience or loss of balance due to customer account issue or violation of terms in the platform where the digital product shall be redeemed as long as the code was sold as valid at the date and time of delivery. After delivering your digital product, the legal responsibility is automatically transferred to the other platform offering this product.
Last Updated on 15 April 2020, ALL RIGHTS RESERVED TO EGYPTGAMESTORE LLC